When will my payment be taken and when do I receive my vouchers?
Postal Gift Vouchers - Your payment will be taken immediately. We will put your vouchers in an attractive card with the personal message you specified. We'll then pop it in the post and it'll be on it'smerryway. Please allow us three working days from dateof purchase and you can let us know when purchasing when you'd like them to be received.
E-Gift Vouchers -Your payment will be taken immediately. We will generate an individual code on our system and send the email with this voucher including your personal message to the recipient's email address you provided. Please allow us two working days from dateof purchase and you can let us know when purchasing when you'd like them to be received.
I've bought a voucher for someone but they haven't received it. Where could it be?
Postal Gift Vouchers - We send vouchers by Royal Mail First Class. Please allow us three working days for the vouchers to be received. If the voucher has still not been received, let us know by sending an email to firstname.lastname@example.org and we will cancel the existing voucher code and send a new one.
E-Gift Vouchers - Please allow us two working days for the vouchers to be received. If the voucher has still not been received, ask the recipient to check their spam folder and any other folders the email could have been filed under. If the voucher still can't be found, let us know by sending an email to email@example.com and we will cancel the existing voucher code and send a new one.
What can I spend my vouchers on?
All vouchers can be used on our entire product range except for our monthly Sudscription service. Vouchers cannot be used towards shipping but any order over £30 has free shipping. Therefore, the voucher can be used against the total amount for orders over £30 or on products only, for any orders until £30.
Can I spend some of my voucher now and save some for later?
No sorry. You have to spend at least the amount that the voucher is worth. Remember, you can't use your voucher towards shipping costs. Once the voucher code has been used, you won't be able to use it again.
How long does my voucher last for?
The voucher is valid for 12 months from the date it was purchased.
You have my email address, will I receive spam?
Absolutely not. We hate spam. We asked you to 'opt in' to our email marketing preferences. We will only contact you to tell you about the exciting news we have that's in our newsletter each month as well as relevant offers that you will find interesting. If you sign up and change your mind, you can easily unsubscribe at the bottom of each email.