Frequently Asked Questions

How long will my delivery take to arrive?

We send our orders via U.K. Royal Mail Business Postal service.

For Standard class postage, Royal Mail aim to deliver in 2 working days. 
At additional cost, customers may select Royal Mail Business First Class post, where Royal Mail aim to deliver in 1 working day.
There is also the option for a fully tracked DHL courier service with email and text updates and next day delivery. Please remember to add a mobile number at checkout to receive the full tracking update service. 

 

 

Do you ship/deliver abroad?

Yes, we deliver worldwide. Additional shipping costs will apply in line with UK Royal Mail standard charges.

How can I pay?

You can pay by credit/debit card, Shopify payments, Apple Pay or Google Pay or via PayPal either via your own PayPal account or by debit/credit card as a PayPal guest at checkout. 

What is your online returns policy?

If your order is damaged, please let us know within 14 days and we will send a replacement or offer a refund.

Do you offer a gift wrapping service?

All online orders will be beautifully packaged in fully recyclable packaging. Gift boxes are wrapped in brown paper to ensure the box is received undamaged. 

We offer a gift wrapping service available to add on in your basket for £3.60 which includes wrap, ribbon, dried flowers and a personalised gift card. There's also the option to select a full sized greetings card for the additional cost of £2.40. 

I'm short of time. Can I just give you a budget and recipient details and let you do the rest?

Of course, we will happily make up and send a beautiful box of items in line with your budget. Please email your requirements and we can make arrangements for you to settle via BACS electronic transfer, directly from your account.

Our Products

Why organic and natural?

Our products contain only naturally derived and organic ingredients. Here at Cosy Cottage Soap, we avoid Sodium Lauryl/Laureth Sulphates, the parabens group of chemicals and all other non naturally derived fragrances, colourings and additives due to the documented and potential adverse health impacts.

Are your products vegetarian/vegan?

All our products are vegetarian and we do not undertake any testing on animals; nor do we commission other organisations to do so on our behalf. Some of our soaps contain beeswax but our hand creams, our hair care and shea butter facial soaps, our foot balm and other products do not.

Is your packaging recyclable?

Yes, 100% of our packaging is fully recyclable or compostable.

Do you use Palm Oil?

We never use palm oil in our products due to the adverse environmental impacts of palm oil production. Neither so we use palm oil claiming to be sustainably produced. All our quality ingredients are sustainably sourced via our UK-based suppliers.

Other

Wholesale enquiries.

We have great relationships with many wholesale customers including hospitality, retail and health and beauty outlets. Please contact Clara or Shelley via wholesale@cosycottagesoap.co.uk to discuss wholesale prices and requirements.

What charity work does The Cosy Cottage Soap Company participate in?

We are proud to have partnered with many selected charities over the years including The Breast Cancer Haven, MacMillan, Marie Curie, The Dementia Society and The Orangutan Foundation. We have taken to decision to select specific charities on whom to focus for a period of time (such as six months) rather than spread our involvement too thinly and risk diminishing its impact.    

Gift Vouchers

When will my payment be taken and when do I receive my vouchers?

 

Postal Gift Vouchers - Your payment will be taken immediately. We will put your vouchers in an attractive card with the personal message you specified. We'll then pop it in the post and it'll be on its merry way. Please allow us at least three working days from the date of purchase and you can let us know when purchasing when you'd like them to be received.
E-Gift Vouchers -Your payment will be taken immediately. We will generate an individual code on our system and send the email with this voucher including your personal message to the recipient's email address you provided. Please allow us two working days from the date of purchase and you can let us know when purchasing when you'd like them to be received.

I've bought a voucher for someone but they haven't received it. Where could it be?

Postal Gift Vouchers - We send vouchers by Royal Mail. Please allow us three working days for the vouchers to be received. If the voucher has still not been received, let us know by sending an email to service@cosycottagesoap.co.uk and we will cancel the existing voucher code and send a new one.

E-Gift Vouchers - Please allow us two working days for the vouchers to be received. If the voucher has still not been received, ask the recipient to check their spam folder and any other folders the email could have been filed under. If the voucher still can't be found, let us know by sending an email to service@cosycottagesoap.co.uk and we will cancel the existing voucher code and send a new one.

What can I spend my vouchers on?

All vouchers can be used on our entire product range except for our monthly Sudscription service. Vouchers cannot be used towards shipping. 

Can I spend some of my voucher now and save some for later?

You can use your voucher at any time within 12 months from issue. The voucher will need to be used in one go either as payment towards a total greater than the voucher's value or for the exact value. 

How long does my voucher last for?

The voucher is valid for 12 months from the date it was purchased.

You have my email address, will I receive spam?

Absolutely not. We hate spam. We asked you to 'opt in' to our email marketing preferences. We will only contact you to tell you about new products, updates, information or exciting news we have. If you sign up and change your mind, you can easily unsubscribe at the bottom of each email.