Shipping & Returns

DELIVERY INFORMATION

Delivery is free for all UK orders over £30. For UK orders under £4.00 there is a delivery charge of £1. UK orders between £4.00 and £29.99 incur a delivery charge of £3.50. These charges relate to U.K. Royal Mail which takes between 3 and 5 working days. There is the option to upgrade to First Class main for a small additional charge at checkout. For orders from abroad additional shipping costs are in line with U.K. Royal Mail standard charges.
All online orders will be beautifully packaged and are suitable for sending as a postal gift. Furthermore, we offer a gift wrapping service available to add on in your basket for £3.50 which includes wrap, ribbon and a personalised gift card.

Additionally, we offer a service to customers short of time in which we create a bespoke gift box full of items tailored to your budget. Please contact us via the 'Contact' form on our homepage or call us on 01904 373022. We can make arrangements for you to settle via BACS electronic transfer, directly from your account.  

RETURN POLICY

We are currently unable to accept returns for our items unless they are damaged.

If your order is damaged, please contact us within 14 days and we will send a replacement. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. Please get in touch with a photograph of your damaged product and we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Alternatively, we will send out a replacement item to be arranged with you.

Depending on where you live, the time it may take for your replacement product to reach you may vary.
 

PAYMENT METHOD

Payment can be made with PayPal either via your own PayPal account or by debit/credit card as a PayPal guest at checkout. We also offer payment via Stripe for debit/credit cards, if preferred at checkout.

WHOLESALE INQUIRIES

We have great relationships with several wholesale customers including hospitality, retail and health and beauty outlets. Please contact Clara on +44 (0)7785 555875 to discuss wholesale prices and requirements.