Shipping & Returns

DELIVERY INFORMATION

Standard Royal Mail Business delivery (RM aim to deliver in 48 hours) is free for all UK orders in 2021 as part of our commitment to help in the post-COVID recovery. There is an option to upgrade to 'First Class' delivery, which is Royal Mail's Business 24 hour service (RM aim to dleiver in 24 hours), for a small additional charge at checkout. There is also is the option to select a DHL courier delivery. This is a next day service where recipients receive a tracking link via email and can opt to receive text updates too. Please enter a mobile number when you checkout to take advantage of this text service. For orders from abroad additional shipping costs are in line with U.K. Royal Mail standard charges.
All online orders will be beautifully packaged using biodegradeable materials. If you have purchased a gift box, this will be wrapped in brown paper so the presentation box is kept in tact. Furthermore, we offer a gift wrapping service available to add on in your basket for £3.60 which includes wrap, ribbon, dried flowers and a personalised gift card. An optional full sized greetings card is also available at a small extra cost when you check out. 

 

Many customers opt to shop by telephone and we can be contacted on 01653 693555 if you wish to do this and create a special personalised gift package by telephone.

RETURN POLICY

We are currently unable to accept returns for our items unless they are damaged and hence unuseable.

If your order is damaged, please contact us within 14 days and we will send a replacement or offer a refund. Please get in touch with a photograph of your damaged product and we will notify you of the approval or rejection of your refund or replacement.

If a refund is the way forward, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Alternatively, we will send out a replacement item to be arranged with you.

Depending on where you live, the time it may take for your replacement product to reach you may vary.
 

PAYMENT METHOD

Payment can be made with credit/debit cards, ApplePay, Google Pay, the Shopify Payments system or by PayPal either via your own PayPal account or by debit/credit card as a PayPal guest at checkout. 

WHOLESALE INQUIRIES

We have great relationships with many wholesale customers including hospitality, retail and health and beauty outlets. Please contact Clara or Shelley via wholesale@cosycottagesoap.co.uk to discuss wholesale prices and requirements.