Many customers opt to shop by telephone and we can be contacted on 01653 693555 if you wish to do this and create a special personalised gift package by telephone.
We are currently unable to accept returns for our items unless they are damaged and hence unuseable.
If your order is damaged, please contact us within 14 days and we will send a replacement or offer a refund. Please get in touch with a photograph of your damaged product and we will notify you of the approval or rejection of your refund or replacement.
If a refund is the way forward, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Alternatively, we will send out a replacement item to be arranged with you.
Depending on where you live, the time it may take for your replacement product to reach you may vary.
Payment can be made with credit/debit cards, ApplePay, Google Pay, the Shopify Payments system or by PayPal either via your own PayPal account or by debit/credit card as a PayPal guest at checkout.
We have great relationships with many wholesale customers including hospitality, retail and health and beauty outlets. Please contact Clara or Shelley via email@example.com to discuss wholesale prices and requirements.