Sudscriptions Terms

When will my payments be taken and when do I receive my Sudscription?

It takes two days for the funds to land in our account from the date you selected during checkout. Therefore, we recommend that you give us at least five working days to get your order to you from the date you selected. If you selected immediately, please count this as the following working day and count five working days from then for your order to be received. 

Please note that we are not in control of Royal Mail's delivery times and delivery dates may vary from the information above. We recommend you give extra time around bank holidays and Christmas time for your products to be received.

Can I cancel my Sudscription?

Yes, no problem. We understand that things change and there is no contract. We ask that you give us 30 days notice. 

You can cancel by emailing us at service@cosycottagesoap.co.uk and stating the name and address that the Sudscription is sent to each month.

What if I don't like the scent of the soap you send me?

We rarely have any complaints about the natural scents of our luxurious soaps but if you'd prefer us not to send that scent again or you love one in particular and want us to send that one every month, let us know by emailing us at service@cosycottagesoap.co.uk and stating the name and address that the Sudscription is sent to each month.

I've moved address. How do I change my details?

Easy peasy. Just email us at service@cosycottagesoap.co.uk and stating the name and address that the Sudscription is sent to each month, along with your new address details. 

My card has been lost/stolen. How do I change my details?

If we see that your recurring payment has been declined for any reason, we will contact you via the email address you provided. You can also let us know by emailing us at service@cosycottagesoap.co.uk and stating the name and address that the Sudscription is sent to each month. 

If I give you my email address, will I receive spam?

Absolutely not. We hate spam. We will only contact you to tell you about the exciting news we have that's in our newsletter each month as well as relevant offers that you will find interesting. If you sign up and change your mind, you can easily unsubscribe at the bottom of each email.