COVID-19 Response - Updated 29/3/20

COSY COTTAGE SOAP LIMITED
CURRENT MEASURES TO PROTECT OUR TEAM AND OUR CUSTOMERS
The health and safety of our employees and the general public is a high priority for all of us at Cosy Cottage. We want to ensure you that we are taking the necessary steps to avoid the spread of the coronavirus and will go above and beyond to protect the health of our staff, delivery people and customers.
Everyone’s circumstances are unique but we hope you can take this time to value your loved ones, support your community, and most importantly, look after your health.
Our current action response is set out below and will be updated as and when we see necessary. These measures are additional to our usual cleaning regimen:

DATE: 29th March 2020

  1. All door handles at our premises will be wiped with isopropyl alcohol three times a day (8am, 11am, 2pm)
  2. Telephone and computer equipment at our premises will be cleaned daily (8am) using an alcohol based cleaner
  3. All surfaces will be cleaned with proprietary household surface cleaner three times a day (8am, 11am, 2pm)
  4. A maximum of three people will be working at the main manufacturing benches in the workshop at any one time, enabling a distance of 2m between team members. The norm will progressively be that all team members other than those from the same single household, will work from home
  5. Only one person will work at the dispatch desk at a time, enabling a distance of 2m between team members 
  6. No customers or delivery/collection team members will enter the premises and a suitable sign preventing entry is pasted to the main door detailing these precautions
  7. Disposable gloves will be worn by our team when manufacturing or handling any objects that will be touched by others 
  8. Tissues and plastic disposal bags will be available for use by our team while in the premises
  9. Alcohol hand gel is available for use by our team  when onsite and is used between each task
  10. The retail area will be closed until further notice and stock will be progressively removed to fulfill online orders
  11. Aprons will be taken home daily by our team members to prevent cross-contamination and laundered in the team members own homes
  12. Sink/bathroom areas will be cleaned twice a day (8am and 2pm)
  13. No payments are now made onsite and orders/payments are only taken online or by telephone 

 

WHOLESALE CUSTOMERS

We understand that this is a difficult time for many of our business customers and we want to send our support and warmest wishes at this time. We will continue to do everything we can to help you and your business and welcome any ideas and correspondence on how we can do so. 

Our stock levels are currently under  close control and we will notify you if there are any issues with reduced capacity in fulfilling your orders. We will continue to use Royal Mail as our delivery provider, who are we feel, the most robust partner in getting your goods to you in a quick and safe manner.


CONTACT INFORMATION

If you have any concerns, questions or ideas about our response to COVID-19, please contact us via email service@cosycottagesoap.co.uk.