COVID-19 Response - Updated 17/7/20

The health and safety of our employees and the general public is top priority for all of us at Cosy Cottage. We want to ensure you that we are taking the necessary steps to avoid the spread of the coronavirus and will go above and beyond to protect the health of our staff, delivery people and customers.
As the UK moves through the various phases of emergence from lockdown, we will continue to update our risk assessments and align with current PHE, WHO and UK government advice.
Our updated action response is set out below and these measures are additional to our usual cleaning regimen and Health and Safety measures:

DATE: 17th July 2020

  1. The additional thrice daily cleaning measures, introduced on 29th March 2020 will continue (8am, 11am, 2pm) embracing (not exhaustively) door handles, shared equipment, telephone and computer equipment, surfaces, bathroom area. 
  2. Alcohol based spray cleaner and cloths will be available at workstations for use between the cleaning slots above. Alcohol gel will be available in the bathroom area and by the shared computer equipment
  3. The workshop has been rearranged and delineated into marked zones. A maximum of one person within each zone is the new normal. Before entering an occupied zone, team members will ask to do so, enabling others to move if required. 
  4. Face masks have been provided for use by all team members and from 15th July, we have taken the decision to anticipate any future changes in official advice and wear these at all times within the workshop
  5. A maximum of five people will be working in the main workshop area at any one time, to enable the distancing measures above. Team members from the same household will be scheduled to work together wherever possible.
  6. Homeworking will continue for the foreseeable future and roles will progressively blend homeworking with onsite work. A proportion of the successful (and now fully tested) homeworking structure will become permanent.
  7. No customers or delivery/collection team members will enter the premises further than in the 'doorway' zone. A suitable sign preventing entry is pasted to the main door. No visitors are allowed onsite and meetings are conducted via appropriate IP technology. 
  8. Tissues and plastic disposal bins are available for use by our team while in the premises. All bins are emptied daily. 
  9. Handwashing instructions in line with PHE guidance are pasted by each sink area and the expectation set for all team members. Other warning signs as provided by Ryedale DC are similarly displayed in the workshop.
  10. The retail area will remain closed until additional premises can be secured. In the meantime, customers are able to purchase from outside the front door and payment by contactless card is preferred.  
  11. Aprons will be taken home daily by our team members to prevent cross-contamination and laundered in the team members own homes


We understand this is a difficult time for many of our business customers and we send our warmest wishes to our partners. We stand ready to support our business customers as we they emerge progressively from lockdown when it is safe to do so.  

Our stock levels are currently under  close control and we do not envisage any issues fulfilling your orders. We will continue to use Royal Mail as our delivery provider, who are we feel, the most robust partner in getting your goods to you in a quick and safe manner.


If you have any concerns, questions or ideas about our response to COVID-19, please contact us via email